WorldActive InternetBrokers is an initiative created to take customers' concerns, problems, solutions, investments and forward them to the investment companies
WorldActive InternetBrokers is a subsidiary of
Tokyo Capital Management, since 02/12/2024
Complaints
Revised on 02 | 12 | 2024
Provide Feedback
WAIB welcomes any feedback from its customers. WAIB takes seriously any feedback it receives and uses this feedback to identify areas of improvement so as to provide the highest degree of market integrity to its customers.
To provide general feedback please use our online form under "Contacting the TCMoJ".
If you wish to make a complaint then please follow the process below.
Report misconduct by the issuer
or participant
You must submit your complaint online by selecting the "Contacting the WAIB" online form on the main page and following the steps on the submission form. Complaints and all supporting documents must be in English.
To file a complaint, you will need to provide the following information:
Your contact details: Name and email address (mandatory field), address, telephone number (s)
Your WAIB portfolio ID code and name (if applicable)
Name of the WAIB participant (if applicable)
Supporting documentation
A detailed description of the complaint
WAIB does not recommend filing anonymous complaints or comments. Although anonymous complaints or comments are noted, we may not be able to process them further as we may need to contact the complainant in order to obtain a justification (including sending relevant documents) of the alleged matters.
You can make a complaint online about:
* Misconduct by the issuer
* Report the participant's misconduct WAIB
* Miscellaneous
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Documents
If you have relevant documents, please send them to us by email, not the original. You will be contacted if the original documents are required.
Suspected breaches of the Australian Corporations Act
If your complaint alleges breach of any provision of the Corporations Act, including director duties, market manipulation, insider trading, misconduct, or false and misleading statements, please contact the Financial Regulator - Australian Securities and Investments Commission (ASIC).
How we treat your complaint
WAIB endeavours to acknowledge all the complaints as quickly as possible. Depending on the nature of the complaints, the time frame for resolution may vary. WAIB will contact the complainant if any further information is required to assist with the investigation of the alleged conduct.